SHIPPING, DELIVERY & RETURN INFORMATION
KALU Cosmetics
Email: info@kalucosmetics.com
Operating 7 days a week
If you place your order over a weekend or on a public holiday, it will be processed and sent out over the following business day (Monday – Friday).
SHIPPING - (Applicable to purchases made online at www.kalucosmetics.com)
Domestic Shipping
We take great pride in shipping to our customers in a safe and timely manner. Orders are processed and dispatched within 2 business days of being received.
Note: There may be delays in shipping fulfilment during Covid-19 and peak shopping seasons. We seek your patience and understanding.
|
Domestics Shipping Method |
Minimum Purchase |
Shipping Charge |
Estimated Delivery Time (*) |
|
Singapore - Standard |
Nil |
Free |
Up to 5 business days |
|
Sri Lanka - Standard |
Nil |
Free |
Up to 5 business days |
- (*) Saturdays, Sundays and Public Holidays are not considered Business days.
- We will ship according to the selected mode of shipping indicated in the order.
International Shipping
Please contact us for international orders as shipping charges may vary with size and weight. Shipping will be calculated based on our courier partners FedEx / DHL Express with the most competitive rates available.
|
Zones |
Countries |
|
Zone 1 |
Malaysia |
|
Zone 2 |
Brunei, China 1, Hong Kong, Indonesia, South Korea, Macau, Philippines, Vietnam and Thailand |
|
Zone 3 |
Australia, China 2, India and New Zealand |
|
Zone 4 |
Cambodia, Bangladesh, Bhutan, Laos, Maldives and Nepal |
|
Zone 5 |
USA |
|
Zone 6 |
United Kingdom |
China (CN) *1 - Shenzhen (SZX), Fuzhou (FOC), South China Area (HAK), Chaoshan & Huizhou (SWA), Zhujiang Delta Area (ZUH), Guangzhou, Dongguan (DGM), Fujian Province (XMN)
China (CN) *2 - Rest of China (CN)
Email for - Rest of world
Rates (SG$)
|
KG |
Zone 1 |
Zone 2 |
Zone 3 |
Zone 4 |
Zone 5 |
Zone 6 |
|
0-0.5 |
$21.84 |
$26.72 |
$27.96 |
$39.11 |
$40.94 |
$41.91 |
|
1.0 |
$23.58 |
$31.93 |
$37.25 |
$49.55 |
$51.88 |
$53.77 |
OTHER IMPORTANT INTERNATIONAL SHIPPING INFO
Import Taxes You may have to pay import taxes and/or customs duties. You may also be required to pay a brokerage (handling) fee for the international shipment. These charges are separate from your shipping charge and you will be billed directly for them in your home country. We cannot advise of these charges as they are determined by the courier, taxation laws in your delivery country and other customs charges.
Alternative Shopping Platforms
Selected products are also available on the following Brand Partner sites.
Depending on where you are located, postage can take up to 12-18 working days to receive your goods, after leaving our premises.
Express parcel postage can be arranged for a fee upon special request. The purchaser will confirm all quotes, and receipt of payment will be required before dispatch of goods.
If you have a query regarding your shipment status, please do not hesitate to contact us at info@kalucosmetics.com.
Please note that postal services are unable to open a query into an undelivered parcel until 20 business days from the date of shipment.